• High School Diploma or General Education Diploma (GED)
• One (1) year customer service, sales, or airline experience
• Knowledge of computer programs including Excel, Word, PowerPoint and SharePoint
• Ability to project manage and define necessary resources for successful completion of projects
• Excellent verbal and written communication skills
• Highly organized and possess the ability to prepare concise and accurate documentation for project requirements and vision
• Available for occasional travel (10%)
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s Degree

• Knowledge of Visio or other flowcharting computer programs
• Detail-oriented and able to track multiple projects
• Valid Project Management Professional (PMP) certification
• Two (2) years of Customer Support experience
• Two (2) years of experience in project management, operations management or similar work experience

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

• Computer and other office equipment

Work Environment:

• Expected to fulfil a blend of work from home and office to fulfil necessary collaboration or if experiencing technical difficulties at home
• Must provide a safe and professional work at-home environment, free from background noise and distraction

Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)