Position Summary:
The Repairs and Warranty Operations Analyst engages in data collection, analysis, and reporting to support the Component Repairs and Warranty teams through cost savings projects and operational metrics to improve business efficiency and execution.
Essential Responsibilities:
- Collects, analyzes, and presents data to support repair cost savings opportunities and warranty capture.
- Supports Technical Repair Cost team with cost savings projects and initiatives.
- Builds presentations showing operational and savings metrics, including historical trend analysis.01
- Administer JetBlue business partner KPIs regularly and proactively monitor trends that may yield into strategies to mitigate any risks
- Prepare cost summaries of historical spend.
- Ensures aircraft parts are repaired cost effectively by JetBlue business partners in accordance with all contract entitlements.
- Monitors low ownership parts and coordinates with Material Planning to mitigate low stock inventory.
- Works with Strategic Sourcing to identify alternate repair channels to obtain competitive pricing, including summarized repair information to support sourcing of new contracts.
- Maintains accurate warranty claim submittal data and reports out regularly to leadership.
- Coordinates with JetBlue Engineering and Technical Operations management in technical reviews and business partner disputes.
- Assists with process development projects
- Assists with expediting parts, obtaining invoice & quote approvals, executing warranty claims, and securing credits.
- Runs regular reports on open orders in compliance with internal audit policies.
- Other duties as assigned