POSITION PURPOSE

The Associate Engagement Specialist is responsible for developing and implementing initiatives that foster a positive workplace culture, enhance associate satisfaction, and drive engagement across the organization. This role focuses on analyzing engagement data, creating programs, and collaborating with leaders across the organization to drive Associate engagement and a high-performing workforce.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Associate Engagement & Culture Development

• Design and execute engagement strategies to enhance Associate experience, satisfaction, and retention.
• Develop initiatives that promote a positive work environment, including recognition programs, team-building activities, and cultural events.
• Partner with Employee Relations and business leaders throughout the organization to promote a culture of inclusion and belonging.

Mapping the Associate Experience

• Analyze and map the Associate journey from onboarding to offboarding, identifying key touchpoints that impact engagement and satisfaction.
• Develop targeted initiatives and key performance indicators to enhance critical moments in the Associate lifecycle, such as onboarding, career growth, leadership development, and associate engagement surveys.
• Collaborate with HR and leadership to ensure a seamless and positive Associate experience at all stages.

Communication & Feedback Management

• Conduct associate engagement surveys, analyze results, and support action planning with business leaders based on insights.
• Act as a liaison between Associates and leadership to improve communication, address workplace concerns and develop internal process improvements.
• Develop and manage internal communication strategies, including newsletters, engagement campaigns, and company-wide updates.

Recognition

• Implement and manage associate recognition programs to celebrate achievements and milestones.

Training & Development Support

• Partner with HR and cross-departmental leadership teams to promote professional development opportunities that support associate growth.
• Assist in the development of onboarding experiences that enhance new hire integration and long-term engagement.

Collaboration & Cross-Functional Support

• Work closely with HR leadership, and department heads to align engagement efforts with company objectives.
• Support change management initiatives to ensure smooth transitions and positive associate experiences.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
• 2 or more years in Associate engagement, HR, internal communications, or a related role.
• Strong written and verbal communication skills with the ability to communicate directly and diplomatically in oral and written forms.
• Experience with Associate surveys, data analysis, and action planning.
• Knowledge of engagement best practices and workplace culture strategies.
• Demonstrated ability to engage cross-functional teams with strong relationship-building skills
• Experience working in aviation, transportation, or supporting similarly regulated industries
• Experience with the development of Human Resources processes, practices and engagement platforms.
• Ability to manage multiple projects, work collaboratively, and drive initiatives independently.

PREFERRED EDUCATION and/or EXPERIENCE

• PHR, SPHR, SHRM-CP or SHRM-SCP certification

LANGUAGE SKILLS

• Strong written and verbal communication skills with the ability to work in an agile, face-paced, data and numbers driven environment.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to write reports, business correspondence, and procedure manuals.

REASONING/PROBLEM SOLVING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

DECISION MAKING

• Makes day-to-day decisions used to support strategic direction.
• Decisions often require some thought and are somewhat structured.
• Decisions tend to be medium-term and usually moderate cost.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Able to move about the work environment.
• Frequently required to stand, walk, sit, talk and hear. Able to lift or move up to 25 pounds occasionally.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

• Typically, not exposed to extreme environmental conditions.
• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as laptop computers and smartphones

TRAVEL REQUIREMENTS

Travel up to 10 of the time, including overnight stays.

EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.