West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What you can expect as a Customer Service Ramp Attendant at West Star:

This position requires a basic knowledge of aircraft ground handling and customer service. The job includes varying amounts of directing aircraft for parking, meeting and greeting customers, and customer amenity assistance. Transporting of customers is a primary function. FAA, OSHA, EPA, and other safety rules must be followed. Job duties will vary each day and are designated by the Line Manager.

You will be ESSENTIAL to many FUNCTIONS including:

• Attend work every day as scheduled to include overtime and weekend assignments. Notify supervisor in advance of shift starting if unable to work.
• Must have reliable transportation to get to work each and every day.
• Perform aircraft directing for taxiing to parking location.
• Transporting customers to and from airport, hotels, and restaurants.
• Providing customer support for passengers and crew, including coffee, minor aircraft cleaning, and directions.
• Greeting customers with an energetic, friendly appearance.
• Effectively and clearly communicate (i.e., speak, write, read) in English
• Any other job-related duties as assigned by supervisor or management.

What you’ll need to bring with you:

Your Education:

A High school diploma or equivalent.

A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

Your Initiative:

We’re looking for team players who are self-motivated, able to maintain a rapid pace, and have a people-oriented work style.

This team member must be capable of working with minimal guidance.

Your Sense of Responsibility:

Must perform all work in accordance with Federal Aviation Administration and OSHA guidelines.

Follow all company and safety rules during performance of duties.

Maintain customer oriented work habits.

Flexible work schedule.

Other particulars:

Physical Requirements

Lift at least 20 lbs.

Routine walking, bending and squatting or sitting.

Routine or repetitive physical motion with arms and hands.

Mental Requirements

Understanding and implementation of regulations and guidelines.

Must be alert and aware of surroundings.

Work with others in a professional manner.

Very good customer skills

Supervision

Work under supervision of assigned Supervisor and Line Manager

May be directed to work independently on occasion.

Working Conditions

The majority of work will be on the ramp in all types of weather conditions.

Work outside during aircraft taxiing will occur.

Varied positions in and around the aircraft.

Will have work inside line equipment storage area.

Equipment Used

Courtesy van, tugs, courtesy cart.

Hand vacuum, cleaning equipment.