Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Role Overview:

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered.

• Provide interpretation of data and technical instructions

• Provide technical assistance in the identification of and instructions on the use of special tools and handling equipment

• Recommend and develop local informal training programs in support of maintenance and troubleshooting tasks

• Review reported malfunctions and assist with fault analysis

• Provide technical assistance and support to resolve maintenance problems

• Review effectiveness of maintenance actions to identify training needs and improve maintenance practices

• Assist customer with logistics tasks including work scope reviews, maintenance scheduling, data recording and hardware tracking / availability

• Apply analytical tools to assist the customer with root cause analysis, issue resolution and trend analysis

• Demonstrate best methods of disassembling, repairing, and assembling engines and engine components

• Serve as liaison between customer and factory personnel related to maintenance, logistical and operational tasks

• Uses technical experience and analytical thinking.

• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.

• Acts as a resource for colleagues with less experience.

• Lead small projects with limited resources.

Ideal Candidate:

• The ideal candidate for this role is a proactive and detail-oriented professional with strong oral and written communication skills. They have experience with F110 Depot, Intermediate and Organizational maintenance as well as a background in customer support and training.

Required Qualifications:

• This role requires advanced experience in the Services & Customer Service Management.

• Knowledge level comparable to a Bachelors degree from an accredited university or college (or a high school diploma with relevant experience).

• F110 Depot and F110 Intermediate repair experience

• Strong oral and written communication skills

Preferred Qualifications:

• Extensive F110-GE-129 Depot experience

• Demonstrated ability to analyze and resolve problems.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

• Daily Visual Management experience.

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

Additional Information