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As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise.
Currently, Boeing Global Services is looking for a Customer Engineer (Customer Technical Liaison) to join our team in Dubai UAE or Dublin Ireland whereby the talented individual will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. The Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.
Our team is open for a range of experience levels including: Mid-level to Lead Level Customer Engineer.
Position Responsibilities:
Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.
Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.
Communicate worldwide Regulatory and Airspace requirements to customers for potential configuration changes
Initiate the proposal generation process.
Collaborate with internal teams to develop and present retrofit proposals
Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).
Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.
Monitor proposal progress and keep customers updated.
Basic Qualifications:
Preferred Qualifications:
A solid background in aviation engineering with a deep understanding of aircraft retrofit modifications.
Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.
Experience working with airline and/or leasing organizations.
Experience working with FAA/ EASA Part 21 design organizations.
Good communication, project management and organizational skills.
Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Other job-related information
This vacancy is for an international, locally hired position in Dubai, UAE or Dublin, Ireland.
Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates’ ability to satisfy all labor and immigration formalities.
Applications for this position will be accepted until May. 21, 2025
Education
Bachelors Degree or Equivalent Required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (United Arab Emirates)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
