About Canadian North

Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.

As a proudly 100 Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.

We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job—we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.

Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.

About this position

The purpose of a Cargo Agent is to work within the parameters of a safe working culture while taking direction and guidance from the Coordinator, Cargo Services. The Cargo Agent will be responsible to promote a high level of customer service while working directly with both internal and external customers. The Cargo Agent will be responsible to ensure that they follow the companies Standard Operating Procedures without deviation and promote a safe working culture within its group.

This is a rotational position. 3 weeks on, 3 weeks off, 12-hour days, 7 days a week for the rotations. Your three weeks "on" will be based in Iqaluit, NU. Rotational travel assistance and accommodation are provided.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour or based on relevant experience as outlined in the UNIFOR Collective Agreement, in addition to a Northern Living Allowance of $8.89 per hour.

Please note this is a temporary position ending approximately June 1st, 2026.

Interested candidates should be able to perform the following duties and responsibilities:

• Responsible for following the companies Standard Operating Procedures without deviation;
• Promote a safe working culture;
• Assist with claims for damaged or missing goods;
• Maintain records as required;
• Process load control data;
• Issue Airway Bills and process sales reports for deposit;
• Disseminate information;
• Process shipment and reception of all cargo;
• Initiate claims resulting from missing and damaged cargo;
• Perform other duties and functions related to the foregoing;
• Assist Cargo/Ramp Attendants and Agents if so required;
• Responsible for Amazon processing, sorting, and distribution;
• Communicate to customers;
• Other duties as assigned.

Include, but not limited to, the following minimum skills and qualifications:

• Demonstrated strong communication, organizational, problem solving & interpersonal skills;
• Ability to accomplish multiple tasks in a high pressure, high volume environment;
• Knowledge of cargo handling and processing procedures considered an asset;
• Knowledge and experience of loading and load control on company aircraft considered an asset;
• Forklift driving experience an asset;
• Proven customer service skills;
• Knowledge of Canadian North’s Cargo computer program;
• Knowledge of Canadian North Cargo and Ramp procedures manual;
• Operational knowledge of company aircraft handling;
• Must be willing to work various shifts (including evenings, holidays and weekends);
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate;
• Ability to communicate in Inuktitut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program

Closing date: July 3rd, 2025.