Description

Cutter Aviation is searching for an energetic and knowledgeable individual to manage client accounts on a personal and technical level, and to ensure a positive client experience. Individual will be responsible for maintaining client retention and fostering brand loyalty through customer-centric service during routine flight operations, maintenance, and any unforeseen ownership challenges by coordinating action plans with service centers until resolution. This position will support Cutter Aviations clients for our Prescott, Arizona location. In addition, the Technical Services Advisor position will be responsible for the following Key Duties and Responsibilities.

KEY DUTIES AND RESPONSIBILITIES

• Responsible for the Maintenance Schedule, working closely with Aircraft Services management and Cutter Flight management to maintain the complete aircraft maintenance schedule.
• Supervises the Maintenance Leads
• Assists in the training of mechanics
• Oversee maintenance work orders and billing
• Provide regular customer updates
• Maintain on time delivery schedule
• Provides Technical Support to Cutter customers and the Fleet owner/operators when required.
• Collaborating with all department managers to provide the best possible customer service for owner/operators.
• Building customer quotes and estimates.
• Sustain growth as a motivated self-starter, proactive in identifying issues and areas for improvement
• Aircraft Service Sales
• STC Sales
• Establish new business leads through proven networking capabilities among various communities
• Creation of long term value, based on spanet opportunities and customer relationships
• Develop and build working relationships with new and existing customers in order to understand their wants and needs around the aircraft.
• Represent the company at trade exhibitions and networking events.
• Other duties as required by Aircraft Services Management.

PERFORMANCE FACTORS

• Attendance and Dependability: Employee must report to work at the scheduled time and seldom be absent or late. Employee must be able to complete work in an accurate, timely, thorough manner and be conscientious about assignments. Routinely exhibits a sense of urgency to get the job done.
• Communication and Contact: Employee must communicate effectively both verbally and in writing with customers, colleagues and superiors. Must maintain strict confidentiality when dealing with sensitive information. Must be friendly, courteous and helpful at all times.
• Relationship with Others: Employee must work effectively and relate well to others including superiors, colleagues and customers. Must consistently exhibit a positive and professional attitude when interacting with others. Must maintain constructive working relationships and seek to promote good employee morale.
• Meeting Business Goals and Objectives: Employee must be able to set goals and objectives for themselves and to meet or exceed goals set by senior management.

Qualifications

Minimum Education Requirement:

• High School Diploma or GED.

Minimum Work Experience / Requirements:

• Prior experience working at a Repair Station, preferred
• Prior experience working at an FBO (Fixed Base Operation), preferred.
• Excellent inter-personal skills required. Position has significant interaction with our customers and vendors, including new aircraft/engine manufacturers.
• Excellent computer skills.
• Microsoft office skills, including excel required.
• Excellent customer service, organizational, and communication skills required.
• Detail-oriented and be able to multi-task in fast-paced environment.
• Experience with aviation maintenance software a plus.
• Ability to arrive early or stay late as work load dictates, including an occasional Saturday if needed.

Other Requirements:

• Ability to pass background / drug-screening test.
• Clean driving record.

Ideal candidate will have the following work styles:

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude
• Being reliable, responsible, and dependable, and fulfilling obligations
• Attention to detail
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations
• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace
• A willingness to take on responsibilities and challenges
• Being sensitive to others' needs and feelings and being understanding and helpful on the job
• Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
• Persistence in the face of obstacles