A. Job Purpose
• To lead digital transformation projects in cargo operations, aligning IT strategies with Air Indias business goals and driving innovation.
• To streamline operations through advanced IT solutions, including warehouse management and cargo tracking systems, enhancing efficiency and resource allocation.
• To collaborate with internal teams to identify and implement automation opportunities, monitoring system performance to optimize operations.
• To establish partnerships with technology providers to ensure the adoption of industry-standard solutions, managing IT budgets effectively while staying current with technological advancements.
B. Key Accountabilities
Strategic Planning and Execution
• Develop and execute a comprehensive IT strategy for cargo operations, encompassing automation, digitalization, and innovation.
• Collaborate with internal stakeholders to define the vision and target opportunities enabled by IT solutions and digital analytics.
• Lead the design, implementation, and integration of automation systems and technologies across cargo operations.
Performance Monitoring and Analysis
• Define and monitor key performance indicators (KPIs) related to cargo automation, analyzing data insights to measure system performance and identify areas for improvement.
• Implement corrective actions to optimize system performance, enhance efficiency, and mitigate operational bottlenecks.
• Assess the ROI of IT interventions and automation initiatives, tracking cost savings and revenue growth.
Vendor Management and Collaboration
• Liaise with external vendors and technology providers to evaluate, select, and implement suitable IT solutions, ensuring compatibility with existing systems and adherence to industry standards.
• Foster strategic partnerships with third-party vendors to promote the digital vision of the organization and drive innovation in cargo operations.
Team Leadership and Development
• Lead and manage a team of IT professionals within the cargo operations department, providing guidance, mentorship, and support to enhance their skills and capabilities.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development opportunities to foster a culture of continuous learning and growth.
• The individual should be able to drive a change management process
C. Skills/Qualities Required
Strategic Thinking Stakeholder Management
Strong Communication Skills Creative Thinking
Business Acumen Organizational & Leadership Skills
E. Educational and Experience Requirements
Minimum Education requirements • Bachelor’s degree in IT/IS, Computer Science, Business, Finance, Economics, Management, or a related field.
Experience Minimum Desired
• ~12 years of experience in airline IT vendors or airline industry, with a focus on implementing new IT solutions.
• Total around 8 years -Prior experience in deploying new IT systems and planning IT implementations. • 15+ years of experience in managing cross-functional teams and leading IT initiatives in a complex organizational environment.
• Familiarity with cargo operations and logistics industry practices and trends.
• Track record of successful vendor management and strategic partnerships in the IT domain.