Manager, National B2B Relationships
Join Our Life-Saving Team!
Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.
With PHI Health you’ll collaborate with the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If youre passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.
Who We Are:
PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.
Job Summary:
Performs under the direction of the Director of Inside Sales and Operations. The Manager, National B2B Relationships serves as the main point of contact for the creation, ongoing satisfaction, and retention of PHI Cares’ B2B clients, ensuring a seamless and exceptional experience for our valued members.
Responsibilities Include:
- Build and maintain strong, long-term relationships with national and regional B2B clients and key stakeholders, ensuring high levels of satisfaction and retention
- Identify opportunities to expand existing accounts through upselling, cross-selling and tailored solutions
- Identify and capitalize on new business opportunities and drive solutions to meet or exceed revenue targets
- Collaborate with internal stakeholders to deliver seamless client experiences
- Monitor industry trends, competitor activity and client feedback to inform strategy and product development
- Manage the renewal rate and overall retention of existing B2B plans
- Develop and execute new and renewal B2B agreements to directly support and empower the Field Sales Team.
- Manage issuance of coupon codes for Group Discount agreements, ensuring seamless access to exclusive benefits for group members.
- Deliver comprehensive weekly and monthly performance reports, providing in-depth analysis on process bottlenecks, shortfalls, and operational achievements to drive continual improvement.
- Serve as the principal liaison for Sales Managers on B2B matters, ensuring prompt, professional response to requests and facilitating effective solutions.
- Cultivate positive working relationships with employees and members through exceptional communication, tailored assistance, and proactive engagement initiatives.
- Offer expert guidance and support to team members and clients, promoting full utilization of membership benefits, services, and programs.
- Oversee accurate and timely maintenance of B2B sales and membership records within database systems, upholding rigorous standards of data integrity.
- Conduct regular audits of membership data for accuracy and consistency, actively ensuring quality control.
- Produce detailed and actionable reports on B2B sales performance, client requests, and revenue metrics to inform strategic decisions.
- Collaborate cross-functionally with Sales and Marketing teams to develop and implement effective membership growth and retention strategies.
- Proactively identify, recommend, and deploy automation and technology-driven solutions to streamline and enhance operational workflows and offerings
- NMW packet processing, both Reg and IN.
- Flight vector Report, and MSP flight report, sent monthly to groups.
- Other duties as assigned.
Other duties as assigned
The Successful Candidate Will Have:
- High school diploma or equivalent required. Bachelors degree in business, spaneting, or a related field (or equivalent work experience) preferred.
- Proven experience in membership management, customer service, or a related role.
- Prior professional supervision experience.
- Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with members.
- Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficient in using membership management software and database systems.
- Analytical mindset with the ability to gather and interpret data to drive decision-making.
- Detail-oriented, with a focus on accuracy and data integrity.
- Demonstrated ability to work independently as well as collaboratively in a team environment.
- Familiarity with membership-driven organizations or associations is a plus.
- For the purposes of the Arizona Medical Marijuana Act this position is designated as safety sensitive.
Schedule/Location:
Compensation and Benefits:
Our Core Competencies:
Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.
Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
Service. We are dedicated to the service of our customers, our communities and each other.
Behavioral Competencies:
Show Real Grit - With safety as your guide, you pursue every task with drive, energy, and a commitment to finish. You give all that the situation requires, even in the face of resistance or setbacks. You serve with resiliency, determined to help others.
Perform with Integrity – You always do what’s right.
Be a great team player - In order to achieve the best possible outcomes for our patients and customers, you must treat others with dignity and respect, and be committed to working as a cohesive team toward a common purpose.
Give and Get Help - Giving your all in the service of others can tax your wellbeing. Know the signs and have the courage to give help and get help when needed.
The PHI Health Advantage:
For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.
Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average, and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.
DISCLAIMER
The above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
