Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

Job Summary

The Performance Excellence Manager is responsible for providing support to ground handling and fueling locations across North America. You will be responsible for partnering with Swissport’s front line Station Managers to drive consistency at stations for customer benefit and the benefit of our people, upholding standards through ways of working, coaching and mentoring. This role is integral to the success of the organization as it serves as a liaison between field locations and divisional support teams providing mentoring, development, project management and KPI improvement.

The expected pay rate is $100,000 - $125,000/annually. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Provide temporary, operational and management support as business development opportunities materialize (major customer start-ups, opening of new stations, etc.)

• Manage corporate based projects and initiatives

• Implement Swissports Operational Model across North America including, global standards, processes and tools, all with a clear strategy and roadmap including continuous quantification and reporting

• Foster an efficient and high-performance continuous improvement mindset that drives faster execution of plans and better utilization of assets on a local level

• Deliver with enthusiasm onboarding to new leaders and provide tool kits to be successful in their roles

• Co-ordinate cadence to ensure effective communications and delivery of actions on local level

• Assure and support seasonal readiness of Swissports operational units (adequate planning / preparation, successful execution of plans, support in specialized areas like winter operations)

• Provide interim management for organizational units on short notice both on station management level and in specialized functions; support provision of interim resources on front-line level

• Temporarily deploy to field locations and provide support in improving ill performing KPIs

• Other administrative functions as assigned

Key Performance Indicators

1. Line of Business safety performance

1. Line of Business quality

1. Line of Business efficiency

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• 5 years’ leadership experience with P&L responsibility in the Aviation Industry

• Extensive people management experience at mid to senior level with the ability to motivate & inspire all in the achievement of corporate, departmental and individual objectives

• Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.

• Strong strategic skills and commercial acumen combined with the ability to motivate teams to deliver high quality standards

• Ability to establish and maintain positive, professional, internal and external work relationships with all stakeholders and interest groups

• Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook and Excel

• Play a key role in organizational culture & style whereby all colleagues are empowered & valued

• Proven track record in managing change in both business development and delivery

• Organizational skills and ability to structure and coordinate a range of duties and meet deadlines

• High level negotiation and influencing skills with managers, staff and customers

• Ability to travel up to 100 of the time; including ability to travel on short notice

• Flexible approach to working outside normal hours will be required

• Train the Trainer and L1 audit trained qualification – required in first 6 months

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!