Position Summary
The Data Science & Analytics team at JetBlue is an integral part of the IT Data organization which reports directly to the Chief Digital & Technology Officer due to the strategic importance of Data at JetBlue. The Data Science & Analytics team consists of Operations Data Science (ODS), Commercial Data Science (CDS), Artificial Intelligence (AI) & Machine Learning (ML) engineering, and Business Intelligence teams operating in a center-of-excellence model reporting to the Vice President, Data Science & Analytics. The teams develop advanced Data products and insights for all cross-functional teams at JetBlue including up/cross-skilling the internal analyst community.
The Product Manager, Data Science and Analytics is responsible for the product strategy for JetBlue’s Data Science and Analytics teams. The Product Manager will work closely with JetBlue’s diverse business units and technical teams across ODS, CDS, AI & ML and Business Intelligence to guide the success of product(s) using relevant Key Performance Indicator (KPI) metrics. The Product Manager will also serve as an internal expert on JetBlue’s Data Science and Analytics offerings, and ensure that the team effectively and continuously expands upon its value-add products. This position will develop, facilitate and promote effective product management techniques for successful product adoption using quantitative metrics and qualitative feedback.
Essential Responsibilities
- Serve as a liaison between the IT Data Science & Analytics team and business stakeholders to understand their data needs, determine prioritization of data product development, and review current/approaching releases
- Gather business & functional requirements, build roadmaps, and write great documentation for product features that need to be developed and data needs of the products
- Maintain a rolling twelve-month roadmap in collaboration with business stakeholders to ensure that prioritized capabilities are being delivered in a consistent and timely manner
- Write monthly communications to the JetBlues analyst community, alerting them of new features and builds
- Identify and track Product KPI metrics that are met to ensure the IT Data Science & Analytics teams deliver continuous improvement
- Facilitate “proof-of-concept” projects (POCs) to enhance the modern Data Science & Analytics technology stack, ensuring that each POC is fully maximized
- Participate in User Acceptance Testing to ensure end products meet the business vision
- Be comfortable presenting to large groups –EAD (valid 2025& expressing ideas in public settings with high visibility
- Be a strong advocate for a culture of process and Analytical opportunities across development and stakeholder teams
- Follow an agile development methodology including Software Development Lifecycle (SDLC) framework
- Stay up-to-date with the latest trends and advancements in AI and ML and identify opportunities for the team to implement new models and technologies
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned