Location: Madrid, Hybrid
About Swissport
We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.
In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.
The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.
"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.
“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.
"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.
These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.
Job Summary
- The Senior Manager Global Operations Performance & Excellence plays a pivotal role in delivering and supporting the embedding of Swissports operational standards and ways of working throughout the global network in a highly transformational environment.
- Reporting to the Director Global Operations Performance & Excellence, the position works within the Global Operations team and together with the Cluster Managing Directors drives and implements the change to a global mindset.
- You will be responsible for partnering with Swissport’s front line Station Managers in order to drive consistency on station for customer benefit and benefit of our people, upholding standards through ways of working, coaching and mentoring.
- Being exposed to different professional and cultural challenges in various environments around the globe you will need to be above reproach in your standards. You will be working alongside Directors and Senior Executives and will need the ability to confidently interact and communicate with all levels within the organisation.
- This role is critical in delivering transformation towards a world class standard in safety, leadership, operational consistency, with customer centricity at the heart of what we do and everything delivered with a global mindset.
Our Global Operations Performance & Excellence team is responsible for three key areas:
- Operational Standardisation Performance: Accountable for the transformation agenda related to our operational standards, excellence, and ways of working across the globe to deliver a consistent Swissport brand experience for all customers
- Operations Excellence: Develop, coach and mentor station management to deliver operational consistency and a continuous improvement mindset. This could be in the form of station start-ups, new customer start-ups, station support, managerial training, etc.
- Interim Management: Ad-hoc support of stations that require urgent operational (turnaround) assistance
Job Responsibilities:
- Implement Swissports Operational Model across Swissports regional clusters including, global standards, processes and tools, all with a clear strategy and roadmap including continuous quantification and reporting
- Foster an efficient and high-performance continuous improvement mindset that drives faster execution of plans and better utilization of assets on local level across Swissports global organization
- Co-ordinate cadence to ensure effective communications and delivery of actions on local level across Swissports global organization
- Provide temporary, operational and management support to the global organization as business development opportunities materialize (major customer start-ups, opening of new stations, etc.)
- Assure and support seasonal readiness of Swissports operational units (adequate planning / preparation, successful execution of plans, support in specialized areas like winter operations)
- Provide interim management for organizational units on short notice both on station management level and in specialized functions; support provision of interim resources on front-line level via Swissports global organization
Qualifications and Competencies
- Required years of experience in aviation Management: (5-8)
- Extensive people management experience at mid to senior level with the ability to motivate & inspire all in the achievement of corporate, departmental and individual objectives
- Play a key role in organizational culture & style whereby all colleagues are empowered & valued
- Proven track record in managing change in both business development and delivery
- Organizational skills and ability to structure and coordinate a range of duties and meet deadlines
- Ability to build and maintain effective working relationships both internally and external with customers and stakeholders
- High level negotiation and influencing skills with managers, staff and customer
- Excellent communication and presentation skills and excellent IT skills including MS office
- Self-motivated and able to work to deadlines / targets and respond to business needs
- Work alone or part of a specialist team under pressure
- Requirement for extensive travel and on occasion at short notice
- Flexible approach to working outside normal hours will be required
- Language skills a distinct advantage
- Full driving license is beneficial
- Train the Trainer and L1 audit trained qualification – required in first 6 months
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
