Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

This role is part of the Inflight Training team within the Inflight Division. The Senior Manager, Inflight Training Operations will lead a high-performing team responsible for delivering all Inflight training programs for Flight Attendants and Inflight Management.

• Lead the execution of Initial Qualification Training (IQT), Continuing Qualification (CQ), and supplemental inflight training programs.

• Use performance data to define strategic goals, establish key metrics, and drive continuous improvement.

• Serve as the primary liaison with the FAA for training compliance and delivery as well as equipment approvals.

• Oversee hiring, onboarding, development, promotion, and separation of instructor staff including permanent managers and special assignment Flight Attendants.

• Evaluate training program quality and recommend improvements to Inflight Program Development.

• Oversee the FS Training Mentor Program in compliance with FAA standards.

• Collaborate with internal partners to lead workforce forecasting and scheduling.

• Coordinate with cross-functional teams (IT, Finance, Operations, Program Development, external vendors) to support business objectives.

• Act as a liaison with APFA and FAA on training delivery and compliance matters and adherence to the collective bargaining agreement.

• Support additional projects and responsibilities as needed.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training

• 7 years of experience in the airline industry or in a management role

Preferred Qualifications- Education & Prior Job Experience

• ​Previous airline experience
• Experience working with Flight Service department
• Knowledge of APFA work rules

Skills, Licenses & Certifications

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Strong coaching and counseling abilities

• Effective collaboration across departments (HR, Flight, Customer Service, Inflight Bases, Crew Resources)

• Proven ability to lead and engage large teams

• Inspirational leadership and motivational skills

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.