Job Description:

Ensures effective execution of the AH technical support strategy in South Africa. This includes but not limited to the following key activities:

• managing a highly skilled and motivated technical support team,

• developing customer relationships by providing advice on the right product for the mission,

• identifying business opportunities through proactive marketing campaigns,

• conducting regular reviews of performance against targets set,

• driving improvement initiatives across all functions within the organization,

• maintaining up-to-date knowledge of new technologies relevant to our products portfolio as well as competitor offerings.

Responsibilities:

• Manage a highly skilled and motivated technical support team

• Develop strong customer relationships by providing expert advise on the right product for the mission

• Conduct regular reviews of performance against targets set

• Drive improvement initiatives across all functions within the organisation

• Maintain up-to-date knowledge of new technologies relevant to our products portfolio as well as competitor offerings

Qualifications:

• Relevant qualification and equivalent experience

• 5 years of experience in technical sales and support

• Proven ability to lead and develop high performing teams

• Excellent communication skills both written and verbal

• Strong understanding of business principles including financial management

• Ability to work independently while also being a team player

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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