At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Commercial Airplanes (BCA) is looking for Senior Customer Quality Support Representatives (Level D) to support the Customer Airlines through Total Quality program onsite in Everett, Washington.
The selected candidate will serve as the quality customer interface and assist the customer throughout all Boeing models production and delivery on complex accounts, tasks and projects.
As a Customer Quality Support organization, we are committed to providing our team with equal opportunities for growth in a stable work environment. We are seeking self-motivated individuals who are flexible and dedicated to managing customer accounts while using resources responsibly. The ideal candidate will work both as an individual contributor and as a collaborative team member, bringing their best through creativity, innovation, and diversity. This approach fosters a positive culture grounded in transparency, safety, quality, and respect.
Position Responsibilities:
Quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects
Provide product manufacturing and delivery status
Facilitate and lead resolution of customer concerns
Complete administrative tasks that support customer requirements
Engage and lead stakeholders to ensure a positive customer experience
Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency
Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS)
Coordinate and communicate applicable production records with the customer
Proficiency with Microsoft Office such as Power Point, Excel, and Word and other common business applications
Basic Qualifications (Required Skills/Experience):
3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations
3+ years of experience inspecting aircraft/aerospace parts, components, and/or assemblies for conformance with applicable drawings, specifications, quality standards, or manufacturing plans
Experience in airplane operational and organizational processes in maintenance operations and/or flight operations
Experience presenting information to leaders and external customers
Experience working directly with customers to solve complex problems and define requirements
Willing and able to travel domestically 5 of the time
Preferred Qualifications (Desired Skills/Experience):
5+ years of experience with aircraft production or maintenance
Experience interacting with any of the following: Airline customers, Aviation industry associations, National aviation authority officials
Experience creating and implementing project or communication plans, strategies, and tactics
Drug Free Workplace:
Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Shift:
This role is primarily first shift; however, there may be additional shift requirements to support program objectives.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.
Summary Pay Range: $107,000 - $117,700
Applications for this position will be accepted until Oct. 23, 2025
Export Control Requirements: If the successful candidate is not a “U.S. Person“ (as defined by 22 C.F.R. 120.15 “U.S. Person” includes U.S. citizens, lawful permanent residents, refugees, or asylees) and the position requires access to export-controlled data, an appropriate export authorization by the U.S. Government may be required prior to such access. Employment, and the continuity of employment of non-U.S. persons, is contingent upon the company’s ability to secure and maintain the necessary export control authorization.
Export Control Details: US based job, US Person not required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
