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Bell Broussard Blade Repair Shop

Come join the Bell Broussard Blade repair team and help ensure the best-in-class service to our customers. In this position, you will lead provide support to Bells Component Repair & manufacturing business by serving as a main point of contact for customers and Bell facilities worldwide. As a Customer Support Representative youll have the opportunity to showcase and grow your customer service skills, leverage your abilities as a team player, and grow your career.

What you’ll be doing as a Customer Service Representative

• Provide customer support, including generating quotes and proposals, providing product support, order entry and customer order updates.
• Cultivate customer relationships by providing excellent customer support and communicating customer requirements to the rest of the organization.
• Monitor customer delivery dates and provide updates to customer, management and appropriate production personnel as required.
• Diplomatically resolve customer concerns.
• Monitor customer accounts and verify payment terms are met prior to order shipment.
• Work closely with logistics and global trade compliance team to ensure all necessary customer details for domestic and international shipments are accurate and complete.
• Generate and submit customer invoices.
• Ensure accuracy of Visual Customer Database.
• Generate internal reports and customer account status reports.
• Maintain accurate records and customer files in compliance with governing agencies requirements.
• Comply with the general upkeep and appearance of the facilities in area of responsibility.
• Promote safety including the safety of coworkers.
• Other duties assigned.