Job Description:

Accountabilities

• Fleet performance monitoring and support highest customer satisfaction in China
• Providing assessed engineering & maintenance support to ensure the safe, reliable and cost effective operations in China
• Support other business unties and Airbus China management
• Support new program EIS & new customer EIS with a close link to SBx program, as a transverse function in Airbus China customer service   
• Manage and support regional seminar.
• Preparation of fleet performance synthesis for Airline meeting (TRM/SMM) for local operator and for all programs​
• Performing in-situ technical investigation, Define mitigations for regional issues in China, supporting problem understanding and potential RFW/MISP opening or follow-up with SBx program 
• Promote fleet performance tools/support, providing relevant technical information using all Customer Services appropriate means or media (including TechRequest)
• Evaluate Airlines and MRO’s maintenance and engineering practices and identify areas to be enhanced in term of safety, organizational efficiency, quality and technical capacities

Qualifications

• Graduated in aeronautical studies or aircraft systems.

Technical knowledge: 

• Experience in airline maintenance & engineering activities.
• CAAC Certifying staff level II (or equivalent) Qualified (Airframe or Avionics or equivalent (EASA Part 66 B1 or B2 minimum))
• Knowledge of airline engineering and Hangar Maintenance  
• Knowledge of CAAC Regulation (minimum CCAR121, CCAR145 and CCAR66), FAA/EASA is a plus.
• Knowledge about airlines’ organization and operation
• Good knowledge of customer needs in terms of maintenance & engineering operational activities

Professional skills:

• Excellent presentation skills to conduct training in a professional way
• Chinese language (native)
• Fluent in English, written and spoken.
• Experienced in working with Electronic Data Processing systems.
• Capable of strongly defending Airbus Customer Services and customers&39; interests in front of third parties

Behavioural requests:

• Highly concerned by customer services and service minded. 
• Good coordination and relational skills to deal with authorities, customers, vendors and other Airbus departments.
• Tenacious, responsible, adaptable and flexible
• Keen on extensive travelling within P. R. China and worldwide, able to work in a different culture environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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