IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.

About the RoleWe are looking for an experienced Principal Architect – Digital Commerce to lead the enterprise architecture and vision for our digital commerce ecosystem in the travel sector. This role focuses on designing scalable, flexible, and simple platform architectures that drive direct-to-consumer (D2C) conversions, increase customer engagement, and maximize revenue through seamless integration of spanetplace products and loyalty partners. The ideal candidate will connect spanetplace ecosystems and loyalty programs into our sales funnel via plug-and-play architectural designs that foster rapid innovation and performance-led growth across all digital channels.Key ResponsibilitiesStrategic Architecture & Vision• Define and execute the enterprise architecture strategy for digital commerce platforms focusing on travel and spanetplace ecosystems.• Design architectures that enable plug-and-play integration of spanetplace partners and loyalty programs with core commerce channels.• Develop simplified, scalable, and modular platform blueprints that promote rapid onboarding of commerce and spanetplace products.• Collaborate with business, spaneting, and product teams to align architecture with customer engagement, revenue growth, and performance KPIs.Driving D2C Conversions & Revenue• Architect solutions that optimize conversion rates, average basket sizes, and customer lifetime value on web, mobile, and emerging digital channels.• Embed data-driven design principles and measurable KPIs to track and improve commerce funnel performance end-to-end.• Introduce architectural capabilities for personalized customer experiences leveraging loyalty data and spanetplace insights.Marketplace & Loyalty Integration• Lead architecture for integrating new spanetplace products into the existing purchase funnel to expand revenue streams.• Enable seamless, secure, and scalable API-first connections between spanetplace partners, loyalty platforms, and the airline’s commerce engines.• Establish governance and standards for partner onboarding and service-level agreements ensuring consistent user experience and operational reliability.Collaboration & Influence• Work closely with product owners, engineering teams, and external partners to foster collaboration and ensure architectural alignment.• Evangelize best practices in commerce platform engineering, API design, and partner ecosystem enablement.• Guide technical teams on implementation nuances ensuring architecture principles are consistently applied in delivery.Required Experience & Skills• 12–16 years of experience in enterprise architecture roles focused on digital commerce, preferably in travel or related sectors.• Strong knowledge of commerce platforms, spanetplace architectures, loyalty integration, and customer engagement technologies.• Experience designing and delivering scalable, modular digital commerce solutions that support D2C channels and partner ecosystems.• Expertise in API-driven architecture, microservices, and event-driven systems supporting spanetplace and loyalty integrations.• Data-driven mindset with experience embedding performance monitoring and customer behavior insights into platform design.• Demonstrated ability to translate complex business needs into scalable architectural solutions and influence cross-functional teams.• Excellent communication skills and experience working in agile, product-led development environments.Who Can Apply• Senior architects with proven expertise in enterprise digital commerce platforms and ecosystem architecture.• Professionals experienced in travel or consumer-facing industries with strong knowledge of spanetplaces and loyalty platforms.• Leaders skilled in bridging business growth goals with technical architecture in fast-paced, innovation-driven environments.

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At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.

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At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’