To lead the retail store’s daily operations, ensuring a seamless customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high-performance team culture. Acting as the primary decision-maker on-site, you will uphold Emirates premium retail standards by delivering a personalized and engaging customer journey while ensuring operational efficiency and compliance with company policies.

To lead the retail store’s daily operations, ensuring a seamless customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high-performance team culture. Acting as the primary decision-maker on-site, you will uphold Emirates premium retail standards by delivering a personalized and engaging customer journey while ensuring operational efficiency and compliance with company policies.

• Manage daily store operations, ensuring efficiency, service excellence, and adherence to Emirates’ retail and service standards.
• Implement the station’s sales strategy within the retail store, utilizing sales tools and insights to maximize direct sales opportunities.
• Drive revenue by fostering consultative selling, upselling, and cross-selling of Emirates products and services.
• Lead, mentor, and develop the retail team, ensuring motivation, engagement, and continuous performance improvement.
• Champion a high-quality, personalized customer experience, maintaining the highest service standards.
• Ensure strict adherence to image and uniform standards, reinforcing professionalism and brand representation at all times.
• Oversee store presentation, ensuring all service points, displays, and materials reflect Emirates’ brand identity.
• Act as the final escalation point for customer concerns, resolving issues efficiently while upholding service integrity.
• Monitor and analyse store performance, customer insights, and operational trends to enhance sales and service strategies.
• Ensure strict compliance with company policies, financial controls, and regulatory requirements, including the management of accountable documents.

Qualifications, Experience and Skills:

• Graduate in business, hospitality, or a related field (preferred).
• Experience: 2+ years in luxury retail, hospitality, or store leadership.
• Proven ability to inspire, develop, and lead diverse teams.
• Strong understanding of digital retail tools, CRM systems, and analytics.

Must have the right to work and live in South Africa.

To lead the retail store’s daily operations, ensuring a seamless customer experience while driving commercial success. You will be responsible for optimizing sales performance, maintaining service excellence, and fostering a high-performance team culture. Acting as the primary decision-maker on-site, you will uphold Emirates premium retail standards by delivering a personalized and engaging customer journey while ensuring operational efficiency and compliance with company policies.